How we handle your information

What we collect

When you fill an enquiry or contact form we collect your name, mobile number, and anything you choose to add, such as email, city, budget, the phone model you are interested in, and your message.

When you place an order or book a repair we also collect the delivery address and device details needed to complete it.

If you message our WhatsApp number we receive your WhatsApp name, number, and the messages you send.

How we use it

To reply to your enquiry, share prices and availability, and complete orders, repairs, and exchanges.

To send you a WhatsApp confirmation after you submit a form, and to let our store team know about your enquiry through the WhatsApp Business Platform provided by Meta.

To send email replies through our email provider, Brevo.

We do not sell your personal information.

Who can see it

Only OM Mobile Store staff and the service providers that run our website, database, email, and WhatsApp messaging (including Meta Platforms) process your details, and only to provide these services.

How long we keep it

Enquiry and order records are kept for as long as needed to serve you and to meet tax and warranty requirements, after which they are deleted.

Your choices and data deletion

You can ask us to show, correct, or delete the details we hold about you, or to stop WhatsApp messages, at any time. Reply STOP on WhatsApp, or contact us using the details below, and we will act on it within 7 days.